ESG Report - STAKEHOLDER ENGAGEMENT

The Group communicates with different key stakeholders, including employees, investors and shareholders, customers, suppliers, government and regulatory bodies, the communities, non-government organizations (“NGOs”) and the media through different channels, and actively responds to the opinions and requests of stakeholders in the course of action.

Key stakeholders Material topics and issues being raised Communication channel Communication requency
Key stakeholders:Employees Material topics and issues being raised: Working environment
Employees’ benefits
Work performance
Company activities updates
Company activities updates
Industrial knowledge 		Communication channel:
  • Employee opinion survey
  • Channels for Employees Feedback (form, suggestion box, etc.)
  • Management newsletter and performance evaluations
  • Employee newsletter and broadcasting
  • Intranet
  • Staff seminars
 Communication requency:
  • Full year
  • Full year
  • Regular
  • Full year
  • Full year
  • Regular
Key stakeholders:Investors and shareholders Material topics and issues being raised: Performance
Development strategy
Operational prospects
Information and activities updates 		Communication channel:
  • Annual general meeting
  • Annual report and interim report
  • Announcements and circulars
  • Investor conferences
  • Monthly newsletter
  • Investor relation officer
  • Hotline
 Communication requency:
  • Regular
  • Regular
  • Regular
  • Regular
  • Every month
  • Full year
  • Full year
Key stakeholders:Customers Key stakeholders: Product quality
Health and safety
Service quality
Personal information protection 		Communication channel:
  • Customer satisfaction survey and feedback form
  • Customer service center
  • Customer service manager
  • Customer meetings and company visits
 Communication requency:
  • Full year
  • Full year
  • Full year
  • Full year
Key stakeholders:Suppliers Key stakeholders: Quality of raw materials
Supplier’s environmental and social risks
Fair and open procurement 		Communication channel:
  • Supplier management conferences and events
  • Supplier on-site audit management system
 Communication requency:
  • Regular
  • Regular
Key stakeholders:Government and regulatory bodies Key stakeholders: Operation compliance
 Communication channel:
  • Work conference
  • Performance report
  • Written response to public consultation
 Communication requency:
  • Regular
  • Regular
  • Full year
Key stakeholders:Communities, NGO and the Media Key stakeholders: Green operation
Public health
Corporate social responsibility 		Communication channel:
  • Seminars, lectures and workshops
  • Public and community events and partnership projects on different issues
  • Community investment projects
  • Company visits
 Communication requency:
  • Regular
  • Regular
  • Full year
  • Full year